FAQ
When you purchase any of our products, you're automatically protected by the Warranty, giving you 7 days to test it. And if you're not satisfied with your investment within this period, you can request a refund via support email (your email address), hassle-free.
Origin of Products
We emphasize that all products are imported from the Asian market.
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Why buy from us?
We are the official sales channel for our products. Only through this website can you guarantee that you will receive genuine products at your home and are protected by our warranty against defects or dissatisfaction.
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Will my purchase be safe?
Yes, our security system is monitored 24/7 and certified by Norton Security. Your data is also encrypted at 256-bit encryption (the same level used by banks). Fraud in your name is impossible because no data is stored in our system.
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How do I track my order?
All products are shipped with internationally valid tracking codes, and you can check all movements directly on our website. Our suppliers (the companies that manufacture the products) require an average of 5 business days to send the tracking number.
If you have not received it after this period, simply contact us via email (your email).
To check your order, simply access the link: https://rastreamento.correios.com.br/app/index.php
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Return
You can find all the return rules and steps on the "Exchanges and Returns" page. If you have trouble finding this page, simply type "exchanges" in the search bar.
What is the delivery time?
The delivery time for products is 2 to 5 weeks after the posting date.
We send the tracking code within 7 business days after payment confirmation to the email registered for the purchase.
Some products stay in Curitiba for a long time due to the Federal Revenue Service inspections, which inspect all packages entering Brazil. Because they are sometimes overloaded, this can significantly delay deliveries. You'll have to wait for delivery, but don't worry, your item will arrive.
We work with suppliers in Asia. When ordering more than one item, you may receive more than one tracking code, and shipping may occur on different dates.
IMPORTANT INFORMATION:
- In cases where the Post Office makes 3 delivery attempts and the product is returned to the sender, we are not responsible and do not refund.
- In cases of incorrect address, incomplete address, unknown recipient at the delivery location, unknown address, recipient has moved and postman not attended, we are not responsible or
We will refund. It is the buyer's responsibility to correctly fill out the delivery information requested on the website in a location available for receipt.
- Products that are returned to the sender for the reasons mentioned above may be returned to the customer with the buyer paying the return shipping costs.
- Importing a product, due to distance, involves carriers, ports, airports, the post office, etc. We can't expedite delivery or provide an exact delivery date. We offer International Shipping, an economical shipping service with tracking.
- Tracking may take time to update due to distance. It's normal for it to take 20 days or more for a new update.
- The 4-12 week period is an estimated timeframe; delivery may occur sooner or later, with a maximum delivery time of 12 weeks. Please note that the vast majority of imports are delivered within 45 days in Brazil.
- In case of loss or item not located in the postal flow, it will be identified and reported in your tracking code. Nerd Bem Trajado will send a gift card for the same value as the purchase. This way, the purchase can be made again on our website.
- Recipients awaiting packages from abroad are responsible for tracking their items on the Brazilian Postal Service website and paying for the postal dispatch via bank slip or credit card to authorize delivery. Delivery begins on the date payment is confirmed.
- All imported products, when they arrive in Brazil, pass through customs in the city of Curitiba, where they are inspected by the Brazilian federal revenue service, which chooses which ones will be taxed.
All packages. Import Law 1804/80 guarantees that imports up to $100 USD (US dollars) are tax-free. Most of our products are low-value and shipped directly to you from our suppliers.
ATTENTION:
- All deliveries made from November to February will be subject to delivery delays due to the large volume of deliveries by the Post Office during this end-of-year period.
- Chinese New Year Celebration: Starting on February 11th and ending on February 25th, all orders placed in our store during this period
will be delayed by 15 days in the delivery period stated above.
REMEMBER that when making a purchase in our store, you are AGREEING to all the terms of purchase, return or exchange on this website, INCLUDING DELIVERY ESTIMATES AND POSSIBLE DELAYS.
Support
Our support will respond via the following email: your email
Additionally, you can send a message directly to this email from the "Contact" page.